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Protecting your privacy at Vvög (the 'Company', 'we', 'us', 'our')

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why Vvög is committed to respecting the confidentiality of the personal information we collect. This privacy policy applies to personal information we collect online as well as in-store or through any form of interaction with our customers.

IN-STORE SECURITY

Our stores are equipped with surveillance camera systems in public areas, excluding fitting rooms and washrooms. These systems are in place solely for theft prevention and customer safety measures.

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from'vvog.ca'.

TRANSACTION SECURITY

During a transaction, Vvög collects only the information necessary to fulfill your order or to contact you regarding the status of your order. The information we collect includes your name, e-mail address, telephone number, billing address, shipping address and items ordered.

To protect you, all payment transactions use the latest secure transmission technologies and are made directly through the SHOPIFY PAYMENTS payment gateway, owned by our e-commerce host SHOPIFY. For more information on how Shopify uses your personal data: Shopify privacy policy

PERSONAL INFORMATION WE COLLECT

Your personal information is collected when you:

-Subscribe to our newsletter

-Contact a customer service representative

-Participate in a contest, promotional event or survey

-Apply for a job

-Interact with Vvög on social media

When you visit the site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, when you browse our site, we collect information about how you interact with the site, which websites or search terms link you to the site.

We collect information about devices using the following technologies:

- "Cookies" are data files placed on your device or computer that often include a unique, anonymous identifier. For more information on cookies, visit http://www.allaboutcookies.org. For more information about cookies on our website and how todisable them, click HERE.

- Log files" track actions taken on the site and collect data including your IP address, browser type, ISP, referring/exit pages and timestamps.

- Web beacons", "tags" and "pixels" are electronic files used to record information about how you navigate the site.

In addition, when you make a purchase or attempt to make a purchase through the site, we collect certain information, including your name, billing address, shipping address, e-mail address and telephone number. We refer to this information as "Order Information".

We retain your information unless and until you ask us to delete it.

USE OF YOUR PERSONAL INFORMATION

Your personal information is used for the following purposes:

-Tracking orders/returns

-Confirm your identity for our mutual protection

-Offer you products, services and promotions, and confirm your eligibility for our offers

-Statistics for internal use

-Website management (layout, organization)

-Targeted advertising

-Comply with applicable laws and regulatory requirements

-Service improvement and personal welcome

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with our current and future affiliates. We use Shopify to host our online store and your personal information. To learn more about how Shopify uses your personal information, please visit https://www.shopify.com/legal/privacy.

We never sell your personal information and have strict policies specifically prohibiting personalized advertising based on sensitive categories. Our partners are also required not to sell your data.

We also use Google Analytics to help us understand how our customers use the site. To find out more about how Google uses your personal information, please visit https://www.google.com/intl/fr/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside Canada. Where applicable, we have taken all reasonable steps to ensure that your information will not be used for purposes that are not relevant to the subject matter of your file, nor disclosed to service providers without your consent, except where permitted by law. You may contact us for information about our policies and practices regarding the service providers to whom we have disclosed your personal information and their location.

We may disclose your personal information to third parties only if:

-With your consent to our Privacy Policy and Terms of Use

-For loss and fraud prevention purposes

-When required or permitted by law

NEWSLETTER SUBSCRIPTION

The newsletter is used to inform you of current events and promotions by email. A cookie is associated with the opening of an email between the sending of the email and your activity on the site. This allows us to evaluate the effectiveness of the current campaign.

We do not share or sell this information to any other company. It is possible to unsubscribe from our list at any time by a link at the bottom of the newsletters or by sending us a request to 'info@vvog.ca'.


PHONE MESSAGING TERMS AND CONDITIONS

When you sign up to receive text messages from Vvög, you agree to receive recurring, automated, promotional and informational text messages (e.g., SMS and MMS) from Vvög, including text messages that may be sent using an autodialer to the mobile phone number you provided when you signed up or to any other number you designate. Consent to receive automated marketing text messages is not a condition of purchase. Message and data rates may apply.

Message frequency will vary. Vvög reserves the right to change the frequency of messages sent at any time in order to increase or decrease the total number of messages sent. Vvög also reserves the right to change the short code or phone number from which messages are sent. In such an event, we will notify you.

Not all mobile devices are supported, and our messages may not be deliverable in all areas. Vvög, its service providers, and the mobile carriers supported by the program are not responsible for any delayed or undelivered messages. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all fees and charges associated with text messaging imposed by your wireless carrier. Standard message and data rates may apply from your wireless carrier. Check your mobile plan and contact your wireless carrier for details. You are solely responsible for all charges related to SMS/text messages, including your wireless carrier's fees.

CANCEL: Text the keyword STOP to our short code at any time to stop receiving text messages from Vvög. After you send STOP to our short code, you will receive an additional message confirming that your request to withdraw your consent to receive text messages from Vvög has been processed. You acknowledge that our text messaging platform may not recognize and respond to unsubscribe requests that do not include the keywords STOP and agree that Vvög and its service providers have no liability for failing to honor requests to our text messaging platform that do not include the keywords STOP. If you unsubscribe from one of our text message programs, you may continue to receive text messages through Vvög or any other program for which you have enrolled until you separately unsubscribe from those programs. You may also continue to receive other electronic communications from Vvög, such as commercial or transactional email communications. You acknowledge that any messages, including STOP or HELP requests, that you send to a short code or telephone number that we have changed may not be received and we will not be responsible for honoring requests made in such messages.

PHONE NUMBER CHANGE: If your mobile phone number changes or is deactivated, you agree to notify Vvög or you will be required to register for the program with your new number.

HELP: Text the keyword HELP or AIDE to our short code for customer service contact information.

CUSTOMER SERVICE: If you are experiencing any issues, please visit and submit the form with details of your issue or support request, or email info@vvog.ca.

CHANGES TO MESSAGING TERMS: We reserve the right to terminate or modify our messaging program at any time. Subject to applicable law, we also reserve the right to modify these Messaging Terms at any time. Such changes will be effective immediately upon posting, and your continued subscription after such changes will constitute your acceptance of such changes.

NAVIGATOR

Please note that we do not alter our site's data collection or practices when we see a 'Do Not Track' signal from your browser.

RIGHTS OUTSIDE CANADA

Please note that we process your information in order to fulfill any contracts we may have with you (for example, if you place an order on the site) or to otherwise pursue our legitimate business interests listed above. In addition, please note that your information will be transferred to Canada.

DELIVERY, RETURN & EXCHANGE POLICY

By accepting the Terms and Conditions of Use, you also agree to our Delivery, Return and Exchange Policy.

CANCELLATION OR MODIFICATION OF AN ORDER

Subject to applicable law, we :
a) reserve the right to change the products and services advertised or offered for sale on the Site, the prices and specifications of such products and services, any promotional offers and any other Site materials, without notice or liability to anyone, including you;

b) cannot guarantee that the products and services advertised or offered for sale on this Site will be available when ordered or thereafter;

c) reserve the right to limit quantities sold or offered for sale;

d) do not warrant that the materials on the site (including product descriptions, prices and photos) are accurate, complete, reliable, current or error-free;

e) reserve the right to cancel, terminate or not process any order (including an accepted order) if the price or other material information on the site is inaccurate. If we do not process an order for this reason, we will notify you that the order has been cancelled and we undertake either not to charge you for the amount of the order or to credit it to you, depending on the type of payment used.

CHANGES TO OUR PRIVACY AND USE POLICY

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. Please check back periodically for any changes.

By using the'vvog.ca' web site, you consent to the sharing of the above information. In store, when using a credit or debit card, credit card information is required to complete the purchase. However, cash payment without home delivery allows you to complete the purchase without data collection.

If you have any further questions about our privacy policy, please do not hesitate to contact us by e-mail at info@vvog.ca.

Privacy Officer:

Jonathan Ostiguy

info@vvog.ca

Vvög, 1255 Boulevard de Périgny, local 29 Place Chambly, QC J3L 1W7

(450) 658-2171

Our boutiques:

Vvög, 1255 Boulevard de Périgny, local 29 Place Chambly, QC J3L 1W7

(450) 658-2171

Vvög, 150 Rue Principale, Granby, QC J2G 2V2

(450) 372-3221